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Paid small fortune for a Lenox

Brand New A/C system

Worked great for 1 yr

Now not working!

So called company they sent

A tech he said turn off and leave off for THE WHOLE NIGHT

(Sweat to death in other words)

Because he sd system completely frozen up w/3 inches of ice and would take at least 8 hrs to defrost and had to stay that way so they could diagnose problem the next morning

So called company and spoke to Jim and asked if they had loaner portable a/c units for this type of situation

Of course he sd not authorized to offer any thing like that....

The owner though was in his nice cool home with my money so what the hey! No skin off his back....

So finally next day another tech came and sd had some kind of a bad valve and said he fixed

He was here for at least 3hrs

But also had to correct another unrelated issue

So the unit worked for 3 whole days and BAM it started again today....

Called company and was impressed that they had a tech here within the hour..... (Same one that fixed) BUT!

He looked at everything and said could find NO PROBLEMS!!!!

In the meantime my thermostat is set on 70 and it is 76 and rising in my house with 58 percent humidity!!!

No problem my butt!

So this thing will probably get to 80 or more degrees in my house tonight while owner stays cool in his house

I know things can go wrong but when you pay a LOT of money for something that does not work then the company should have some type of loaner units

To ensure customer is comfortable until they can figure out what is going on!!

Tried to add photo of thermostat but this site could not get it

Terri Reagan

Product or Service Mentioned: Sa Specialties Air Conditioner Repair.

Reason of review: Order processing issue.

Company wrote 0 public responses to the review from Sep 19, 2016.
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